Installation guide
What your venue usually needs so there are no surprises on delivery day.
How it goes
Every machine is different: its product page and the manufacturer's manual come first. Before you confirm the order we check with you and the factory that the machine fits and that your venue has what it needs.
Before you order
You send us photos and measurements of the spot. We confirm with the factory that the machine fits and what it needs.
Get the venue ready
Power, internet and, if needed, water. We tell you exactly what to prepare.
Delivery
We agree the date. The machine arrives on a pallet and has to be moved to its place.
Commissioning
Connection, payment setup and a test sale, with a local installer or the factory's remote support depending on the model.
What your venue needs
Power
An earthed socket near the machine with the rating on its product page. Machines with an oven or cooling usually need their own circuit.
Space
The size on the product page, plus room in front for customers and a few centimetres behind for ventilation.
Floor
Level and able to take the weight: some machines are over 300 kg.
Access
Doors, corridors and lifts the packed machine fits through. Sometimes a pallet truck is needed.
Internet
Wi-Fi or good 4G coverage if the machine is managed remotely. If it needs a SIM card, the quote says so.
Water and drainage
Only for some food or drink machines. The product page says so.
Food
If the machine sells food, the venue operator must follow their country's food hygiene rules.
Maintenance
Day to day is up to you or your operator: cleaning, restocking and the checks in the manual. If something breaks, we deal with the factory for parts and support.
Questions about your venue?
Send us photos and measurements and we will check them with the factory before you order anything.