Question 1

What kinds of machines do you offer?

Accepted Answer

Innovative vending machines made in China that are still rare in Europe and Australia: perfume, pizza and hot food, robotic ice cream and coffee, key cutting, mystery boxes, smart vending and more. If you are looking for a specific machine that isn't in the catalogue, we will source it from our manufacturers.

Question 2

Do the machines have CE marking?

Accepted Answer

We only offer machines whose manufacturer provides the EU Declaration of Conformity and the test reports for the exact model: electrical safety (2014/35/EU), electromagnetic compatibility (2014/30/EU) and, depending on the machine, machinery, RoHS and radio equipment rules. We hand over that documentation with the machine. For Australia we check the equivalent requirements (RCM mark).

Question 3

Where do the machines come from?

Accepted Answer

From manufacturers in China. We verify the company, request the technical documentation and, before shipping, your machine is inspected with photos and video. We coordinate freight and customs.

Question 4

Which payment methods do the machines accept?

Accepted Answer

It depends on the model. Most accept contactless cards and mobile payments (Apple Pay, Google Pay), and some also take coins or notes. If you need a specific card reader, we tell the manufacturer before production.

Question 5

How can I buy?

Accepted Answer

Outright purchase (the machine is yours from day one) or leasing with a monthly fee through a finance provider, subject to their approval. If you need another arrangement, ask us and we will look into it.

Question 6

Should I buy or lease?

Accepted Answer

If you have the capital and want the highest margin, buy. If you would rather avoid a large upfront investment, leasing spreads the cost into fixed payments. We prepare both options so you can compare.

Question 7

What does leasing include?

Accepted Answer

The monthly fee covers use of the machine for the term of the contract (usually 24 to 60 months). Depending on the finance provider it may include maintenance or a purchase option at the end. You get the exact terms in writing before signing.

Question 8

How long does it take to pay back the investment?

Accepted Answer

It depends on the location, foot traffic, selling price and product cost. We don't quote generic figures: we help you make a cautious estimate for your case using real data from your venue.

Question 9

How do delivery and installation work?

Accepted Answer

The machine arrives ready to plug in. We coordinate delivery to your venue and commissioning, in person or by video call with the manufacturer's support depending on the model and area. We show you the basics and how to set prices and payments.

Question 10

What does the location need?

Accepted Answer

Usually a suitable power outlet (230–240 V), enough space for the machine, a level floor, good ventilation (especially for food machines) and WiFi or 4G coverage if the machine connects to the internet. We check the space with you before you buy.

Question 11

What maintenance do they need?

Accepted Answer

Regular cleaning and restocking. Food and drink machines need more frequent cleaning and temperature checks. The manufacturer's manual lists the tasks and how often to do them, and we provide it in your language.

Question 12

Who restocks the machine?

Accepted Answer

The owner or operator of the machine. We can point you to suppliers of consumables (fragrances, ingredients, packaging, etc.).

Question 13

What can I see in my customer area?

Accepted Answer

Your orders and their status, contracts, invoices, support tickets and your details. Sales and stock for each machine are usually checked in the manufacturer's remote management platform.

Question 14

Can I manage the machines remotely?

Accepted Answer

Most models include remote management (web or app) to see sales, stock, temperatures and errors. We confirm what each model offers before you buy.

Question 15

Will I get automatic alerts?

Accepted Answer

If the model supports it, yes: low stock, errors or loss of connection from the manufacturer's platform. Updates about your order, shipping and support reach you by email.

Question 16

How does support work?

Accepted Answer

Write to us through the contact form, by email at info@vendinginnovation.site, or open a ticket from your customer area. We reply within 48 business hours and coordinate diagnosis and spare parts with the manufacturer.

Question 17

What does the warranty cover?

Accepted Answer

The manufacturer's warranty (usually 12 months on parts, depending on the model) covers manufacturing defects. It doesn't cover misuse, impact damage, vandalism or unauthorised modifications. Your quote states the exact warranty for each machine; if you buy as a consumer, your country's statutory guarantee also applies.

Question 18

What if a machine breaks down?

Accepted Answer

Send us a description and, if possible, photos or a video. Many issues are solved remotely with the manufacturer; if a part is needed, we arrange shipping. Timing depends on the part and the country.

Frequently asked questions

Product & Catalog

Business Models

Installation & Operation

Customer area & remote management

Support & Warranty