Question 1

What types of vending machines do you offer?

Accepted Answer

We offer 4 main categories of innovative machines: Luxury Perfumes (micro-mist dispensing), Robotic Key Copying (automated 24/7 laser cutting), FoodTech (fresh pizza, industrial ice with HACCP cold chain) and Experiential Retail (blind boxes, smart umbrellas, helmet cleaning). All our machines are CE certified and ready to operate in the European market.

Question 2

Do the machines have CE certification?

Accepted Answer

Yes, absolutely. All machines we sell have mandatory CE certification for marketing in the European Union. This includes electrical safety (Directive 2014/35/EU), electromagnetic compatibility (Directive 2014/30/EU) and, for FoodTech machines, HACCP compliance (Regulation EC 852/2004).

Question 3

Where do the machines come from?

Accepted Answer

Our machines are manufactured in Guangdong (China), the world's leading region for innovative hardware production. We work directly with selected manufacturers that meet European standards. Each machine undergoes quality control (QC) before shipping, and we handle all import logistics, customs clearance and certification.

Question 4

What payment methods do the machines accept?

Accepted Answer

All our machines are 100% cashless. They accept credit/debit cards (EMV chip and contactless), Apple Pay, Google Pay, Samsung Pay and other digital wallets. Integration is done through Nayax terminals, industry leaders, which also provide telemetry and remote management.

Question 5

What business models are available?

Accepted Answer

We offer 3 models: (1) Direct Sale — you buy the machine at 100%, no monthly fees, with 2-year warranty. (2) Renting — fixed monthly fee with no initial investment, maintenance and insurance included, with purchase option at end of contract. (3) Revenue Share — no investment or fixed fee, just a 5-25% commission on actual sales.

Question 6

Which business model suits me best?

Accepted Answer

It depends on your profile: If you have available capital and seek to maximize margins → Direct Sale. If you prefer predictability without risk → Renting (fixed fee). If you want to test a market without investment → Revenue Share. In the contact form you can request a personalized ROI analysis.

Question 7

What does the Renting model include?

Accepted Answer

Renting includes: the machine (no initial outlay), transport and installation, preventive and corrective maintenance, all-risk insurance (theft, vandalism, damage), guaranteed replacement in case of breakdown, and purchase option at contract end. Typical duration is 12 to 60 months.

Question 8

How long does it take to recover the investment (ROI)?

Accepted Answer

ROI varies by machine type and location. In general: Experiential Retail (5-6 months), FoodTech (8-10 months), Key Copying (8-14 months) and Luxury Perfumes (12-18 months). We provide personalized ROI projections with real data from similar locations.

Question 9

What is the installation process like?

Accepted Answer

The process is simple in 4 steps: (1) We confirm the location and verify technical requirements (power outlet, space, connectivity). (2) We coordinate the delivery date. (3) Our technical team installs the machine, connects it to power and data networks, and configures it. (4) We train the operator on dashboard use and basic management. All in 2-3 hours.

Question 10

What technical requirements does the location need?

Accepted Answer

Basic requirements are: power outlet (220V/16A), minimum space of 1m² (varies by model), internet connection (WiFi or 4G — machines include Nayax SIM), adequate ventilation (especially FoodTech), and level floor. We perform a prior site assessment before installation.

Question 11

What maintenance do the machines need?

Accepted Answer

Maintenance varies by type: Experiential Retail machines require LOW maintenance (periodic stock replenishment). Perfume machines require MEDIUM maintenance (cleaning dispensers, replenishing vials). FoodTech and Key Copying require HIGH maintenance (calibration, cold chain, ingredients). In Renting and Revenue Share models, maintenance is included.

Question 12

Do I have to restock the machine myself?

Accepted Answer

In Direct Sale, yes — the operator manages their own stock, though our dashboard alerts you when stock is low. In Renting and Revenue Share, restocking can be included in the contract or managed independently, as agreed.

Question 13

What can I see on the dashboard?

Accepted Answer

The dashboard includes: My Machines (status of your entire fleet), Real-Time Telemetry (hourly sales, temperatures, alerts, uptime), Billing (invoices, payments, payment methods), Support (tickets with integrated chat), and Profile (personal and company data). Data updates every 5 seconds.

Question 14

Can I monitor FoodTech machine temperatures?

Accepted Answer

Yes. FoodTech machines include HACCP temperature sensors that monitor in real time: freezer temperature (-18°C), oven temperature (200°C), ambient temperature and ingredient compartments. If any temperature goes out of safe range, you receive an immediate automatic alert.

Question 15

Do I receive automatic alerts?

Accepted Answer

Yes, the system sends automatic alerts for: low stock (when less than 20% remains), temperature out of HACCP range, machine offline (no connection), hardware errors, and scheduled maintenance. Alerts arrive on the dashboard and, optionally, by email and SMS.

Question 16

How does technical support work?

Accepted Answer

We offer local technical support in Spain through multiple channels: integrated ticket system in the dashboard (with real-time chat), phone (+34 622 747 536), email (soporte@vendinginnovation.site). Average response time is 4 hours. For critical breakdowns, we send a technician within 24 hours.

Question 17

What does the warranty cover?

Accepted Answer

The standard 2-year warranty covers: manufacturing defects, electronic and mechanical component failures, and software issues. It does NOT cover: damage from misuse, vandalism, natural disasters, or unauthorized modifications. In Renting models, maintenance and repairs are included throughout the contract.

Question 18

What happens if a machine breaks down?

Accepted Answer

You open a ticket from the dashboard with the 'Maintenance' category and the corresponding priority. Our team diagnoses the problem remotely (resolved this way in 60% of cases). If necessary, a technician is dispatched to the location. In the Renting model, the machine is replaced with another while being repaired.

Frequently Asked Questions

Product & Catalog

Business Models

Installation & Operation

Dashboard & Telemetry

Support & Warranty